You have no items in your shopping cart.

ITT Defense: Electro-Optical Products Division
Weiss, Elliott N.; Dameron, Tayloe M. Case OM-0709 / Published March 11, 1992
Format Price Quantity Select
PDF Download
$6.75
Master Hard Copy
$7.00
Student Hard Copy
$7.00
Copyright Permissions
$3.75

Product Overview

This case describes an award-winning quality-management program. The dilemma facing Marshall Bowden, manager of Operations, concerns the selection of a process for the manufacture of night-vision goggles. One choice would require planned rework, which would cost less than the choice requiring the least rework or the most costly option. The low-cost option runs exactly counter to the philosophy that won the division its achievement awards. Videotape #8223, "Tim Reid," is designed for use with this case.

  • Overview

    This case describes an award-winning quality-management program. The dilemma facing Marshall Bowden, manager of Operations, concerns the selection of a process for the manufacture of night-vision goggles. One choice would require planned rework, which would cost less than the choice requiring the least rework or the most costly option. The low-cost option runs exactly counter to the philosophy that won the division its achievement awards. Videotape #8223, "Tim Reid," is designed for use with this case.

  • Learning Objectives