1. Describe a process using process behavior charts. 2. Understand how to establish and interpret process capability measures. 3. Practice the A3 problem-solving process as a team. 4. Using the kata/PDCA method as part of the A3 problem-solving process. 5. Discuss the benefits of standard work and SOPs. 6. Present an overview of training within industry (TWI) and explaining how standardized training is an integral part of actualizing any continuous process-improvement strategy.